Shipping & Returns

 

Shipping Domestic

Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends or holidays will be processed the next business day. Delivery times for all homeware products are 2– 5 business days from the time of order.  Slight delays may occur during holiday or sale period. A dispatch confirmation email including a track and trace number will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave during checkout. 

Bailey Studio processes orders Monday to Friday (except public holidays). Orders placed on weekends or holidays will be processed the following business day. Timeframes for all homeware deliveries are between 2 -5 business days. During holiday or sale periods, slight delays may occur. Once the order has been dispatched, an email with dispatch confirmation including a track and trace number will be sent. Upon delivery through a registered courier, deliveries will require a signature. Authority to leave can be organised at checkout. Please note Bailey Studio will be closed 20th Dec 2019 - 6th Jan 2020. Orders placed during this period will be dispatched after the 6th Jan 2020.

Shipping International

Orders are processed Monday to Friday (excluding Australian public holidays).  Orders received on weekends or holidays will be processed the next business day. A dispatch confirmation email including your track and trace number will be sent once the order has been dispatched. Delivery times for all homeware product are 5 – 7 business days from the time of order. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. 

Bailey Studio processes orders Monday to Friday (excluding Australian public holidays). Orders placed on weekends or holidays will be processed the following business day. Timeframes for all homewares deliveries are between 5 - 7 business days from the time of order. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. 

Returns

Please choose carefully as we do not offer refunds for change of mind. Bailey Studio will accept exchanges for all full priced homewares items (excluding art) if returned within 14 days of originally receiving your order. We will only accept products in their original condition with tags attached, accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and exchanges will be issued for the original value of the product only — excluding any shipping cost. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. All items are quality controlled and checked for any faults before being dispatched. Bailey Studio will not accept exchanges on sale items. Should you receive an item that is faulty or damaged, please contact us immediately by emailing  online@baileystudio.com.au

Exchanges

If you would like to exchange your online order, please email online@baileystudio.com.au to request an exchange form. Please note, no exchanges will be processed without the completed form.

— For any additional questions please email online@baileystudio.com.au